Shipping & Returns
Shipping Policy
We use Canada Post for our domestic and international orders. All orders are sent with tracking.
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Pre Orders
If you purchased a 'Pre-Order' item, Pre-Order means the item is currently not in stock, so it will be processed and sent to you as soon as the stock arrives at our warehouse. Pre-Order dates are an estimate and not an exact date. **
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Please triple check all shipping details listed is correct prior to completing your order. Once your order has left our warehouse, we are unable to make any changes. The address submitted on order is final.
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Sales Duty and Import / Customs Fees
Any duty & import fees must be paid by the recipient. If you refuse the shipment from us/choose to abandon the shipment, you agree that you will not be refunded.
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Shipping Disclaimer
We (Wellpatch Inc.), ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1 business day for processing time and please note that during sale periods we may have additional delays. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.
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Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.
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Wellpatch Inc. is not responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) or investigations direct with carrier for damaged, lost or stolen shipments. Refunds will not be issued for a stolen parcel which has been confirmed delivered by the delivery service.
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In most instances, once an investigation has been lodged, the parcel is found and redelivered by the delivery service.
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Customers are responsible for providing Wellpatch Inc. with their correct daytime shipping address. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. Wellpatch Inc. does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
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We do not offer refunds/exchanges for "change of mind".
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International Shipments
Shipments outside of Canada may sometimes take anywhere from 3-5 days via express shipping.
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Please be aware: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
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As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, customer will be contacted and will be required to pay for re-shipment postage.
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No refunds will be issued.
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If you have any questions regarding shipping and/or shipment of orders, please email support@wellpatches.com.
Please allow us 24 hours to respond the following business day.
Return Policy
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CLAIM OUR 100% MONEY BACK GUARANTEE IF YOU DO NOT LOSE WEIGHT & INCHES USING THE NOVA CLINIC HCG PATCHES
We are so confident that our hCG patch works as we claim it does that we are prepared to put our money where our mouth is. We offer a money back guarantee if you do not lose weight and inches following the protocol and using our hCG patches as directed.
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Conditions of money back guarantee:
You must follow the program as directed via the Instructions you will receive with our hCG Patches and follow the program seriously for at least 30 days. If you are not experiencing the expected weight lose you must contact our support team via email (support@wellpatches.com) so they can help you troubleshoot where the issue may be.
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You must store your spare patches as directed.
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If you do not lose at least 8-10 pounds or one size, we will give you a full refund, less pack and post costs.
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A request for a refund needs to be emailed to us within 40 days after receiving your hCG order letting us know what you have experienced and forwarding any email correspondence you had with our support team.
Full refunds will be given for any products with a major fault/defect not caused by the customer.
The return shipping cost is the clients responsibility.
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Please email us at support@wellpatches.com so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used or if any attempt has been made to alter the product. All products must be returned in their original condition. Once the sterile skin patch packet has been opened the skin patches cannot be returned to us for exchange or refund.
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Any refunds that are considered will be at the discretion of the WELLPATCH Company Directors. Refunds may be processed either by bank transfer or via original payment method excluding postage costs (and bundle discounts) along with associated merchant fees.
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Should you have any further enquiries regarding our returns and refunds policy, please contact our Support Team immediately at support@wellpatches.com.
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